Governance and Analytics
Data-Driven Transparency for Guaranteed Outcomes
Transparent Performance. Guaranteed Outcomes.
Our Core Governance and Analytics Capabilities
Guaranteed SLAs
We define and commit to business-outcome-focused Service Level Agreements for availability, performance, and resolution times.
Transparent Performance Dashboards
Monitor and report on key SLAs with customized dashboards in Power BI or Tableau that clearly show performance against targets.
Executive Decision Support
AI-curated insights translate technical metrics into business impact analysis, providing leadership with the clarity needed for strategic planning.
ITIL-Based Process Implementation
Implement and automate core ITIL processes—Incident, Problem, and Change Management—within your existing ServiceNow or Jira Service Management platform.
Automated Compliance Checks
Ensure process adherence and service standards through continuous, automated validation against operational baselines.
Intelligent Risk Assessment
Use machine learning models to predict and prevent potential service disruptions caused by changes or non-compliance.
Unified Service Health Dashboards
Provide real-time visibility into the health, performance, and cost of your entire IT landscape using Grafana and Elastic Stack.
Cost Intelligence and Transparency
Achieve full transparency into IT spending with detailed showback/chargeback reporting and cost analytics via CloudHealth, AWS Cost Explorer, and Azure Cost Management.
Cross-Domain Analytics
Deliver correlated insights that break down silos, linking application performance to underlying infrastructure and business metrics.
Outcome-Based Measurement
We track and report on the realization of business outcomes against the specific objectives defined in our service engagement.
Predictive Governance
Forecast service trends and potential compliance gaps before they occur, enabling proactive correction.
Automated Policy Enforcement
Implement governance standards consistently across all managed environments using code-driven policies and automated workflows.
Our governance is not just reporting; it’s a strategic partnership framework designed for alignment and continuous improvement.
Strategic Level (Quarterly)
Engage business heads and CIOs on engagement health, service performance, and value realization to ensure strategic alignment.
Tactical Level (Monthly)
Review project trackers, delivery performance, and initiatives with IT leadership to drive progress and mitigate risks.
Operational Level (Weekly)
Ensure service quality assurance and rapid issue resolution through reviews of work progress, SLA achievements, and operational metrics.
Guaranteed SLAs for availability, performance, and resolution times.
Improved Governance Consistency and operational efficiency through automated processes and clear accountability.
Data-Driven Insights for strategic decision-making, linking IT performance directly to business results.
Reduced Operational Costs through optimized resource utilization and automated governance.
Stop managing with limited visibility and start leading with data-driven confidence. Partner with Actin to implement a governance framework that delivers transparency, accountability, and guaranteed value.
