AIOps & Observability
The Science of Intelligent Service Delivery
Redefining the Managed Service Provider Relationship
In an era where technology operations determine business velocity, the traditional MSP model has reached its limits. Reactive support, manual processes, and siloed expertise can no longer sustain digital enterprise demands. Actin represents the evolution—an AI-Powered MSP where intelligence is not an add-on, but the core of our service delivery fabric. We have engineered a new paradigm that transforms managed services from a vendor relationship into a strategic capability, delivering not just IT operations, but tangible business advantage through intelligent automation and data-driven execution.
The Science of Service Delivery: Smart Actions, Intelligent Insights
Our methodology represents a fundamental re-engineering of service delivery principles, creating a systematic approach that guarantees outcomes through intelligent orchestration of technology, processes, and expertise.
Our Service Delivery Framework
Framework ensuring assured & timely delivery with “First Time Right Approach”
Predictive Quality Gates
AI-driven validation of changes and deployments before implementation
Automated Compliance Checks
Continuous verification against service standards and operational baselines
Intelligent Risk Assessment
Machine learning models that predict and prevent potential service disruptions
Dynamic Resource Optimization
AI-powered allocation of expertise based on complexity, urgency, and specialization requirements
Process Integrity Validation
Automated monitoring of service delivery against established frameworks and best practices
Assurance Analytics
Real-time measurement of service health against business outcome objectives
Provides insights for informed control over infrastructure operations
Executive Decision Support
AI-curated insights that translate technical metrics into business impact analysis
Predictive Governance
Forecasting service trends and potential compliance gaps before they occur
Automated Policy Enforcement
Code-driven implementation of governance standards across all managed environments
Our scientific approach to service delivery generates measurable value across key business dimensions:
Operational Excellence
o 20-30% Reduction in unplanned downtime
o 5-10% Reduction in operational costs
o 5-15% Increase in throughput
Workforce Productivity
o 10-40% Increase in worker productivity
o 65% Fewer incidents requiring manual intervention
o 72% Faster resolution of critical issues
Quality Improvement
o 3-5% Reduction in scrap and rework
o 40% Cost reduction through automation
o 24/7 Continuous optimization
Maintenance & Asset Optimization
o Predictive maintenance preventing 80% of potential failures
o 5-10% Increase in revenue through improved asset utilization
o Extended asset lifecycle through intelligent monitoring
Our Services and Solutions Approach
Our approach leverages a unified technology fabric that provides comprehensive visibility and intelligent automation across your entire IT estate:
ProAct DBIO
Core automation engine for database, infrastructure, and cloud operations
APM & AIOps
Full-stack observability and intelligent operations management
Cloud, DB, Infra, SIEM
Unified management across critical infrastructure domains
Cross-Domain Analytics
Correlated insights across applications, infrastructure, and business metrics
We deliver seamless integration across all service pillars through our unified IntelliOps platform:
Infrastructure Services
Intelligent hybrid cloud management with predictive operations
Database Services
AI-optimized performance and autonomous administration
Application Management
Proactive support and continuous optimization
Security Services
Integrated protection with automated response
End-User Services
Intelligent workplace and productivity management
Our governance framework ensures strategic alignment, operational excellence, and continuous improvement across all service dimensions.
Strategic Level (Quarterly Review)
• Participants: Business Head, BU Head/CIO, Engagement Manager
• Focus Areas: Engagement health, contract/commercials, service performance, business objectives and deliverables
• Outcomes: Strategic alignment, partnership evolution, value realization assessment
Tactical Level (Monthly Review)
• Participants: IT Head, Engagement Manager, Delivery Manager, Project Manager
• Focus Areas: Project tracker, delivery performance, new initiatives, dependencies, issue tracker
• Outcomes: Initiative progress, risk mitigation, resource optimization
Operational Level (Weekly Review)
• Participants: IT Managers, Service Delivery Leads, Project Manager, IT Service Leads
• Focus Areas: Work progress status, issue tracker, SLA achievements, operational metrics
• Outcomes: Service quality assurance, rapid issue resolution, continuous improvement
Service Level Management
• Guaranteed SLAs: Business-outcome focused service level agreements with transparent reporting
• Continuous Performance Monitoring: Real-time dashboards showing performance against targets
• Automated Compliance Reporting: Streamlined evidence collection and audit readiness
• Value Realization Tracking: Measurement of business outcomes against service objectives
1.
Manufacturing Domain Alignment
- Deep industry-specific understanding of operational technology and production systems
- Shop-floor to top-floor integration expertise
- Manufacturing-critical infrastructure support with industry-understood SLAs
2.
AIOps-Enabled Support Automation
- 50+ ready-to-deploy AI models for immediate value realization
- Predictive incident management and autonomous remediation
- Continuous learning and improvement through operational feedback loops
3.
Platform-Agnostic Observability
- Unified monitoring across ELK stack, Dynatrace, Datadog, and native cloud tools
- Correlation of business metrics with technical performance
- Vendor-neutral approach ensuring optimal tool selection
4.
Governance-Driven Service Delivery
- Weekly operational dashboards with real-time SLA tracking
- Automated root cause analysis and preventive action implementation
- Flexible engagement models adapting to evolving business needs
Engagement Models
Working in a full-stack ownership model including Team, SLAs, Automation and Governance we offer the flexibility of:
Dedicated Team Onshore
Local expertise with deep business context understanding
Dedicated Team Offshore
Cost-optimized delivery with equal service quality guarantees
Hybrid Team Model
Balanced approach with onshore leadership and offshore delivery scale
SOW Driven (Fixed Scope)
Outcome-based pricing aligned with specific business objectives
Why Choose Actin as Your AI-Powered MSP?
AI Innovation
Stay ahead with cutting-edge AI technology continuously enhanced through our R&D and real-world implementation experience. Our platform learns and adapts to your unique environment, delivering increasing value over time.
Expertise Access
Gain immediate access to specialized skills across infrastructure, applications, security, and cloud domains without the challenges and costs of hiring and retention.
Cost Optimization
Reduce IT expenses while improving service quality and capabilities through intelligent automation, optimized resource utilization, and predictable operating models.
Business Acceleration
Transform IT from a cost center to competitive advantage driver with services engineered to support growth, innovation, and market differentiation.
Stop outsourcing your IT problems and start insourcing competitive advantage. Partner with Actin to deploy an intelligent service delivery framework that guarantees performance, drives innovation, and accelerates your digital transformation journey.
