Operations Management

Unified Support for Your Entire Technology Stack

Eliminate Finger-Pointing and Operational Gaps with Single-Provider Accountability
In an era defined by hybrid complexity, siloed IT support models drain budgets and inhibit innovation. Traditional outsourcing, with its fragmented responsibilities, leads to finger-pointing between application, infrastructure, and database teams. Actin’s Operations Management pillar ends this inefficiency. We provide single-provider accountability for your entire technology landscape, from the backend database to the end-user application. Our unified operational fabric spans your on-premises data centers, cloud environments, and edge locations, transforming IT from a static cost center into a resilient, efficient, and business-aligned platform for growth.

Our Unified Service Domains

We provide comprehensive, end-to-end management for your entire IT stack, ensuring each domain is not only supported but intelligently interconnected.
Infrastructure Management
Orchestrate and optimize your entire hybrid estate with AI-driven operations.

Intelligent Hybrid Cloud Management

24/7 monitoring, incident, change, and problem management for VMware, AWS, Azure, and Oracle Cloud (OCI) environments, ensuring performance, security, and cost-efficiency.

Move from reactive support to predictive operations. We use machine learning to analyze performance metrics from Splunk and Elastic Stack to identify subtle patterns indicating impending hardware or capacity issues.

Managing LAN/WAN, firewall, VPN, and SD-WAN infrastructure for optimal performance and security.

Backup policy enforcement, restore drills, and DR readiness for business continuity using tools like Veeam, Commvault, and native cloud backups.

Application Management (AMS)
Ensure optimal performance and stability for your business-critical systems.

Proactive Application Performance Management

L2/L3 support, root cause analysis, and performance tuning for your entire portfolio, from ERP (Oracle EBS, SAP) and CRM (Siebel, Salesforce) to custom applications (.NET, Java, Angular JS).

Transform support from manual firefighting to intelligent processes. This includes automated release management, patching, and self-healing actions for common application issues.

Leverage application usage analytics to identify optimization opportunities and drive process improvements across supply chain, manufacturing, and finance.

Extend the life and value of critical legacy systems through APIfication, containerization, and cloud migration.

Database Services
Maintain a high-performance, secure, and available data foundation.

Proactive Database Performance Management

omprehensive administration and AI-driven tuning for Oracle, SQL Server, PostgreSQL, MongoDB, and cloud-native databases to prevent issues before they impact business services.

Includes self-healing for common issues, intelligent backup & recovery, and automated patching & compliance with minimal downtime.

Strategic services including cloud database migration to Azure SQL Database, Amazon RDS, and Oracle Cloud Databases, consolidation, and rightsizing.

Cloud Management
Transform cloud infrastructure from a technical challenge into a strategic platform.

Intelligent Cloud Operations

Provisioning, configuration, and unified multi-cloud monitoring across AWS, Azure, and OCI using CloudHealth and Datadog.

Implement self-healing infrastructure and policy-driven compliance enforcement using Ansible, Terraform, Azure Policy, and AWS Config.

Strategically manage and optimize your cloud estate. We integrate AWS Cost Explorer and Azure Cost Management to right-size resources, eliminate waste, and provide transparent showback/chargeback reporting.

The Actin Advantage: Why Unified Operations Matter

Our integrated approach delivers more than the sum of its parts. By managing all domains under a single accountability model, we provide: 

Zero Silos

Seamless collaboration between infrastructure, database, and application teams for end-to-end problem resolution.

Manufacturing-Grade Expertise

Specialized support for shop-floor systems, production applications, and manufacturing-critical infrastructure with industry-understood SLAs.

AI-First Operations

Built-in intelligence from our IntelliOps platform predicts issues and automates responses across all domains.

Business-Aligned Outcomes

IT performance tied to specific business metrics and guaranteed through SLAs.

Quantifiable Outcomes We Deliver

Achieve 99.9% uptime for critical manufacturing and business operations.

Improve application performance and stability, reducing incidents by up to 55%.

Ensure data integrity and security with comprehensive administration and compliance monitoring.

Reduce cloud and infrastructure TCO by 15-25% through optimized resource utilization.

Ready to Consolidate Your IT Operations?
Stop managing vendor complexity and start delivering seamless business operations. Partner with Actin to build a unified operations foundation that drives efficiency, stability, and growth.
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