Operations Management
Unified Support for Your Entire Technology Stack
Eliminate Finger-Pointing and Operational Gaps with Single-Provider Accountability
Our Unified Service Domains
Intelligent Hybrid Cloud Management
24/7 monitoring, incident, change, and problem management for VMware, AWS, Azure, and Oracle Cloud (OCI) environments, ensuring performance, security, and cost-efficiency.
Predictive Infrastructure Operations
Move from reactive support to predictive operations. We use machine learning to analyze performance metrics from Splunk and Elastic Stack to identify subtle patterns indicating impending hardware or capacity issues.
Network and Data Center Operations
Managing LAN/WAN, firewall, VPN, and SD-WAN infrastructure for optimal performance and security.
Backup & Disaster Recovery
Backup policy enforcement, restore drills, and DR readiness for business continuity using tools like Veeam, Commvault, and native cloud backups.
Proactive Application Performance Management
L2/L3 support, root cause analysis, and performance tuning for your entire portfolio, from ERP (Oracle EBS, SAP) and CRM (Siebel, Salesforce) to custom applications (.NET, Java, Angular JS).
Automated Application Operations
Transform support from manual firefighting to intelligent processes. This includes automated release management, patching, and self-healing actions for common application issues.
Business Process Insights
Leverage application usage analytics to identify optimization opportunities and drive process improvements across supply chain, manufacturing, and finance.
Legacy Application Sustainment
Extend the life and value of critical legacy systems through APIfication, containerization, and cloud migration.
Proactive Database Performance Management
omprehensive administration and AI-driven tuning for Oracle, SQL Server, PostgreSQL, MongoDB, and cloud-native databases to prevent issues before they impact business services.
Automated Database Operations
Includes self-healing for common issues, intelligent backup & recovery, and automated patching & compliance with minimal downtime.
Database Modernization & Optimization
Strategic services including cloud database migration to Azure SQL Database, Amazon RDS, and Oracle Cloud Databases, consolidation, and rightsizing.
Intelligent Cloud Operations
Provisioning, configuration, and unified multi-cloud monitoring across AWS, Azure, and OCI using CloudHealth and Datadog.
Automated Cloud Governance
Implement self-healing infrastructure and policy-driven compliance enforcement using Ansible, Terraform, Azure Policy, and AWS Config.
Cloud Optimization and FinOps
Strategically manage and optimize your cloud estate. We integrate AWS Cost Explorer and Azure Cost Management to right-size resources, eliminate waste, and provide transparent showback/chargeback reporting.
Our integrated approach delivers more than the sum of its parts. By managing all domains under a single accountability model, we provide:
Zero Silos
Seamless collaboration between infrastructure, database, and application teams for end-to-end problem resolution.
Manufacturing-Grade Expertise
Specialized support for shop-floor systems, production applications, and manufacturing-critical infrastructure with industry-understood SLAs.
AI-First Operations
Built-in intelligence from our IntelliOps platform predicts issues and automates responses across all domains.
Business-Aligned Outcomes
IT performance tied to specific business metrics and guaranteed through SLAs.