Application Management & Support
The Intelligent Operations Layer for Your Business-Critical Systems
In today’s digital-first landscape, your applications are your business. Traditional application support reacts to user-reported issues; Actin’s Intelligent Application Management anticipates, optimizes, and evolves. We deliver comprehensive application operations that span your entire portfolio—from legacy ERP systems to custom cloud-native applications—transforming application support from a cost center into a strategic capability that drives business continuity, user satisfaction, and continuous innovation.
Our Core Application Management Services
Ensure optimal application performance through AI-driven monitoring, predictive analytics, and automated optimization that prevents business disruption.
Intelligent Performance Monitoring
Implementing full-stack observability using Dynatrace and Datadog to correlate application performance with underlying infrastructure and database metrics
Predictive Issue Detection
Leveraging machine learning to analyze application telemetry and identify performance degradation patterns before they impact users
User Experience Analytics
Monitoring real user interactions to identify friction points and optimize critical business workflows across ERP, CRM, and custom applications
Transform application support from manual firefighting to intelligent, automated processes that ensure reliability and accelerate resolution.
Self-Healing Application Infrastructure
Deploying autonomous agents that automatically resolve common application issues—from memory leaks to service restarts—using Kubernetes operators and custom automation
Intelligent Incident Management
Implementing AI-powered triage that categorizes, prioritizes, and routes application incidents based on business impact and resolution complexity
Automated Release Management
Managing application patching, version upgrades, and release coordination with zero-downtime deployment strategies
Strategically enhance and evolve your application portfolio to meet changing business needs while maintaining operational excellence.
Legacy Application Sustainment
Extending the life and value of critical legacy systems through APIfication, containerization, and cloud migration
Performance Optimization
Continuous tuning of application code, configuration, and infrastructure using ML-based performance analysis
Business Process Insights
Leveraging application usage analytics to identify optimization opportunities and drive business process improvements
The Foundational Core: Traditional Application Support
ACTIN provides these essential, proven services for stable, reliable application operations.
| Service Category | Description & Use Cases | Key Technologies |
|---|---|---|
| Core Application Support | L2/L3 support, incident resolution, root cause analysis, and SLA governance for business applications | ServiceNow, Jira, Remedy |
| Application Maintenance | Patching, version upgrades, release coordination, and configuration management | Jenkins, Azure DevOps, Git |
| User & Access Management | User administration, configuration support, access control, and security compliance | Active Directory, SSO, Identity Management |
The Strategic Shift: Advanced Intelligent Application Management
ACTIN specializes in these AI-driven services that deliver predictive insights and autonomous operations.
| Service Category | Business Value | Key Technologies |
|---|---|---|
| Predictive Incident Management | Reduces business impact by identifying and resolving issues before users are affected | Machine Learning, Anomaly Detection |
| AI-Powered Root Cause Analysis | Accelerates problem resolution through intelligent correlation across application stack | Dynatrace AI, Splunk ML |
| Automated Performance Optimization | Continuously improves application responsiveness and user experience | GenAI Code Analysis, Auto-tuning |
Cracking the Code on Intelligent Application Paradigms
ACTIN has mastered the application of machine learning to transform application support from reactive to predictive.
Usage Pattern Analysis
ML algorithms analyze user behavior to predict demand spikes and optimize resource allocation
Anomaly Detection & Alerting
Intelligent monitoring that distinguishes between normal variability and genuine performance issues
Business Transaction Analytics
Correlating application performance with business outcomes to prioritize optimization efforts
We leverage Generative AI to augment application support and accelerate problem resolution.
Intelligent Ticket Resolution
AI assistants suggest solutions for application issues based on similar resolved incidents and knowledge base articles
Automated Code Analysis
GenAI identifies performance anti-patterns and suggests optimizations in .NET, Java, and Angular applications
Smart Documentation
Automatic generation and maintenance of application documentation, including architecture diagrams and operational procedures
The Actin Intelligent Application Framework: Monitor, Analyze, Optimize, Evolve.
Our proven approach ensures your application portfolio evolves from a maintenance burden to a strategic asset.
1.
Application Portfolio Assessment
Comprehensive analysis of application health, performance baselines, and business criticality
2.
Operations Design
Define support model, establish SLAs, and implement monitoring and management tools
3.
Intelligent Operations Implementation
Deploy AI-driven monitoring, automation workflows, and support processes
4.
Continuous Improvement
Deploy AI-driven monitoring, automation workflows, and support processes
5.
Strategic Evolution
Application modernization, architecture refinement, and technology refresh aligned with business goals
Engineering Business Value Through Intelligent Application Management
Our application management implementations deliver proven operational and strategic benefits:
For Business Leaders
o Increased Operational Efficiency through reliable application performance and reduced downtime
o Enhanced Customer Experience with responsive, always-available customer-facing applications
o Accelerated Digital Transformation through modernized application portfolio and faster feature delivery
For IT Directors & Architects
o Reduction in Application Incidents through predictive maintenance and proactive optimization
o Faster Problem Resolution with AI-driven root cause analysis and automated remediation
o Improved Application Performance with continuous tuning and optimization
For Business Users
o Increased Productivity with reliable, high-performance business applications
o Faster Issue Resolution through intelligent support and automated troubleshooting
o Enhanced User Experience with continuously optimized application performance
Client Success Stories / Case Studies
See How We Drive Transformation
Challenge
A manufacturing leader faced critical performance issues with their Oracle EBS and custom .NET applications, causing production delays and impacting order fulfilment during peak business periods.
Our Solution
We implemented AI-powered application monitoring using Dynatrace and Splunk, deploying predictive analytics to proactively identify performance degradation. This was integrated with automated incident management via ServiceNow, while GenAI-assisted code optimization was implemented for critical .NET applications to enhance performance and reliability.
Impact
Our manufacturing application optimization achieved 99.9% availability while reducing incidents by 40% through predictive maintenance. We improved order processing throughput by 25% and decreased mean time to resolution by 40% using AI-driven root cause analysis.
FAQs
Your Application Management Questions, Answered
How do you handle support for legacy applications where source code is unavailable?
We employ advanced runtime analysis, behavioural monitoring, and reverse-engineering techniques to understand application behaviour and implement effective support strategies without source code access.
What's your approach to supporting applications across hybrid environments?
We implement unified monitoring and management practices that span on-premise, cloud, and hybrid deployments, ensuring consistent support regardless of deployment location.
How do you ensure application security and compliance?
We integrate security scanning, vulnerability assessment, and compliance monitoring into our application management practices, with automated reporting and remediation workflows.
Can you support both custom-developed and packaged applications?
Absolutely. Our expertise spans Oracle EBS, SAP, .NET, Java, and Angular applications, with tailored support strategies for each application type and technology stack.
The Actin Advantage in Application Management
Manufacturing Domain Expertise
Deep understanding of manufacturing processes and critical application requirements
Full-Stack Observability
Comprehensive monitoring from user experience to infrastructure dependencies
AI-First Operations
Built-in intelligence that predicts issues, automates resolution, and continuously optimizes performance
Cross-Domain Integration
Seamless collaboration with infrastructure, database, and security teams for end-to-end problem resolution
Business-Aligned Outcomes
Application performance and availability tied to specific business metrics and guaranteed through SLAs
Stop managing application complexity and start delivering business value through intelligent, automated application management. Partner with Actin to build an application operations capability that enables innovation, accelerates digital transformation, and creates competitive advantage.
