Managed Services with AI Agents
Achieve Proactive, Self-Healing, and Autonomous IT Operations
Achieve Proactive, Self-Healing, and Autonomous IT Operations
Are relentless IT disruptions consuming your resources? Unplanned downtime, escalating cloud expenditures, and fragmented support models drain budgets and inhibit innovation. Conventional managed services operate on a reactive basis; we pioneer a preventive approach.
Actin’s Managed Services with AI Agents modernize your IT function, transitioning it from a reactive cost center to a proactive, efficient, and resilient driver of growth. Our IntelliOps AI Agents automate routine tasks, our cross-domain specialists address complex challenges, and our unwavering commitment to measurable outcomes ensures guaranteed business performance.
30-40% Higher Operational Efficiency
99.9% Uptime SLAs
Proactive Issue Resolution
The Next Paradigm in IT Operations Has Arrived. Is Your Enterprise Prepared?
A fundamental transformation is occurring. Progressive organizations are evolving beyond simple IT outsourcing, instead establishing intelligent operations as a foundational competitive capability. The legacy framework of reactive support—characterized by waiting for alerts, manual ticket triage, and constant firefighting—is being superseded by a new category of AI-native managed services.
This represents not merely an incremental step forward, but a fundamental evolution from a human-led, tool-assisted model to an AI-led, human-empowered paradigm. The outcome? Enterprises are realizing significant gains in operational efficiency, resilience, and cost-effectiveness, thereby liberating strategic talent to focus on innovation and growth.
Actin's Managed Services with AI Agents
We deliver autonomous, value-driven operations by fundamentally rearchitecting how IT is managed. Moving beyond basic automation, our service is powered by our core IntelliOps AI Agents—an always-on, predictive intelligence center that performs continuous analysis to identify patterns, necessary optimizations, and critical problem areas.
This AI-driven approach enables us to execute a precise, SLA-driven Lean model:
We transform IT from a cost center to a strategic value engine. Our AI autonomously targets and resolves the vital 20% of root causes behind 80% of issues. This strategic eradication of waste, coupled with Value Stream Mapping (VSM), allows us to optimize costs and most importantly, reallocate your talent to initiatives that drive revenue and competitive differentiation.
We shift from reactive support to predictive and prescriptive operations. We don’t just analyze historical data; we use advanced machine learning to forecast and automatically resolve incidents before they impact users. This creates a resilient, self-healing environment that consistently exceeds SLA targets.
We replace operational silos with a unified, scalable fabric. Our model, supported by cross-domain experts and the unified IntelliOps platform, provides single-point accountability and seamless integration across your entire technology landscape.
All of this is delivered through a pricing model mapped directly to business success, ensuring a minimum fixed operational cost for our autonomous core, with variable scaling aligned to your strategic priorities.
We deliver more than managed IT; we provide a tangible business advantage: guaranteed outcomes, accelerated innovation, and a future-proof foundation for sustained success.
Our Technology Ecosystem: Platform-Agnostic, Intelligence-Led
At Actin, we believe that outcomes drive technology, not the other way around. Our strength lies in our platform-agnostic expertise and our unified IntelliOps AI layer. We integrate with your existing investments and leverage best-in-breed tools to create a seamless, intelligent, and fully observable IT environment. This is the foundation upon which we deliver autonomous, value-driven operations.
Our Comprehensive Technology Stack
Application & Development Platforms
ERP & Core Systems: Oracle EBS, Oracle Fusion, SAP, PLM Custom Applications: .NET, Java, Angular JS CRM: Siebel, Salesforce Low-Code / No-Code: Oracle APEX, Mendix
Database & Storage
Relational: Oracle, Microsoft SQL Server, PostgreSQL, MySQL NoSQL: MongoDB Cloud Data Warehousing: Oracle ADW
Cloud Infrastructure
Hyperscalers: Amazon Web Services (AWS), Microsoft Azure, Oracle Cloud Infrastructure (OCI)
Management & Optimization: AWS Cost Explorer, Azure Cost Management, CloudHealth
Security & Compliance
SIEM & Security Analytics: Microsoft Sentinel, IBM QRadar, Elastic Stack Information
Security Frameworks: ISO, CIS, GDPR
Observability & AIOps
Application Performance Monitoring (APM): Dynatrace, Datadog
Data Analytics & Log Management: Splunk, Elastic Stack
Dashboarding & Visualization: Grafana, Power BI, Tableau
Automation & Orchestration
Infrastructure as Code & Configuration: Ansible Container Orchestration: Kubernetes Cloud Automation: AWS Auto Scaling
IT Service Management (ITSM)
Platforms: ServiceNow, Jira Service Management Knowledge Bases: ServiceNow KB, Confluence
Our Managed Service Pillars:
We provide comprehensive, end-to-end management for your entire IT stack, ensuring each domain is not only supported but intelligently interconnected to deliver seamless business operations.
AIOps & Intelligent Observability
The brain of Your Autonomous Operations
Move beyond reactive monitoring to a predictive and self-healing IT environment. Our IntelliOps platform leverages full-stack observability and AI to give you unparalleled visibility and automation.
IntelliOps AI Agents
Deploy autonomous agents for 24/7 L1/L2 monitoring & triage with Dynatrace and Datadog, automatically resolving common tickets and escalating complex ones to human experts.
Predictive Issue Detection
Our AI analyzes patterns from Splunk and Elastic Stack to predict and alert on potential incidents before they impact users.
Self-Healing Systems:
Automate responses to common infrastructure and application problems (e.g., restarting services, scaling resources) using Ansible, Kubernetes, and AWS Auto Scaling without human intervention.
Quantifiable Outcomes:
Cross-Domain Operations Management
Unified Support. Zero Silos. Single Accountability.
Eliminate finger-pointing and operational gaps with single-provider accountability for your entire technology landscape, from the backend database to the end-user application.
Application Management (AMS)
L2/L3 support, minor enhancements, and performance optimization for your ERP, CRM, and custom apps (.NET, Java).
Infrastructure Management
End-to-end support for hybrid cloud and on-premise infrastructure (AWS, Azure, VMware), ensuring 99.9% uptime for critical operations.
Database Services
Comprehensive administration, performance tuning, and optimization for Oracle, SQL Server, and cloud-native databases.
Quantifiable Outcomes:
Integrated Security Operations (SecOps)
Proactive Security as a Standard, not an Add-On
Integrate continuous security monitoring and threat management directly into your managed service for a resilient and compliant IT environment.
IntelliOps AI Agents
- 24/7 Security Monitoring: Continuous threat detection, vulnerability management, and compliance reporting with Microsoft Sentinel and IBM QRadar.
- Proactive Threat Intelligence: Leverage AI-driven analytics for early threat detection and automated response playbooks.
Quantifiable Outcomes:
ITSM-Driven Governance & Analytics
Transparent Performance. Guaranteed Outcomes.
We believe in measurable results. Our governance framework provides full transparency into service quality and drives continuous improvement through data.
SLA Management & Analytics
Define, monitor, and report on key SLAs with transparent dashboards in Power BI or Tableau that show performance against targets.
ITSM Process Automation
Implement and automate ITIL-based processes (Incident, Problem, Change) within your ServiceNow or Jira Service Management platform.
Service Health Dashboards
Provide real-time visibility into the health, performance, and cost of your entire IT estate with Grafana and Elastic Stack.
Quantifiable Outcomes:
Modern End-User Services & Knowledge Automation
Faster Resolutions. Superior Experience.
Empower your workforce with AI-powered support that learns and improves over time, deflecting tickets and accelerating resolution rates.
AI-Powered Helpdesk: Modern helpdesk with intelligent troubleshooting, chatbots, and remote assistance.
Knowledge Management & Automation: Build a self-learning knowledge base in ServiceNow KB or Confluence that enables AI agents to handle more issues over time, continuously improving automation rates.
Quantifiable Outcomes:
Continuous Cost Optimization & FinOps
Optimize Your Cloud. Reduce Your TCO.
We treat cost control as a core operational discipline, continuously analyzing and optimizing your cloud and infrastructure spend.
FinOps Integration: Continuously analyze and optimize cloud costs as an integral part of the service using AWS Cost Explorer, Azure Cost Management, and CloudHealth.
Resource Right-Sizing: Ensure you only pay for what you need through automated scaling and resource management policies.
Quantifiable Outcomes:
Why Actin is the Leader in
AI-Powered Managed Services
Our approach goes beyond traditional IT management. We guarantee your operations are proactive, efficient, and aligned with your business goals.
AI-First, Human-Led
Our IntelliOps AI agents handle routine tasks, allowing our human experts to focus on complex, high-value problems, delivering 30-40% higher efficiency.
True Cross-Domain Coverage
We provide integrated support across applications, infrastructure, and security from a single provider, eliminating silos and finger-pointing.
Outcome-Based with SLAs
We are obsessed with measurable outcomes, guaranteeing SLAs for availability, performance, and resolution times with transparent dashboards.
Proactive & Predictive
We don’t just wait for alerts. Our AI predicts issues, enabling fixes before your users are affected, ensuring higher system availability.
Manufacturing-Grade Expertise
We provide specialized support for shop-floor systems, production applications, and manufacturing-critical infrastructure with industry-understood SLAs.
Seamless with Other Practices
We are the operational backbone for solutions built by our SCM, ERP, and CRM practices, ensuring they run flawlessly after launch.
The IntelliOps Difference in Action
Measurable Impact Across Manufacturing Segments
Our solutions are not theoretical; they are proven on the factory floor. Here is the measurable impact we have delivered for our clients:
Scenario: A Critical Application Performance Degradation
Traditional Managed Service: Waits for a user to report a slow system. A ticket is logged, triaged, and assigned. An engineer begins investigation, leading to significant downtime and user impact.
Actin's AI-First Service
Our IntelliOps AI detects a subtle anomaly in database latency and application response times before users are affected. It correlates metrics across the stack, identifies the root cause, and executes a pre-approved self-healing script to resolve the issue.
Result: Zero user impact. Zero downtime. Ticket auto-resolved.
Ready to Transform Your IT Operations?
Stop Managing IT and start driving business outcomes with a partner who guarantees performance.
